REALTORS® Commit to a Higher Standard
Unlike a real estate agent, REALTORS® are required to abide by a Code of Ethics, a standard higher than the law. As a member of the public, using a REALTOR® ensures that you have recourse should something go awry.
Before you file a complaint, there are important things you need to know.
Download the Before You File A Complaint Brochure.
Free services are available to assist you in managing your complaint. An ombudsman can help you fill out the complaint form or even reach out to the broker or agent involved to reach a resolution. You may also schedule a session with a train mediator.
For mediation or an ombudsman email ethics@hrra.com
If you believe your best option is to move forward with an ethics hearing you may start the process on the HRRA website.
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